San Diego Florist Purchase Policies

Our goal at House of Stemms is to make your purchasing experience as seamless as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on deluxeflorist.com. If you have any questions about the information below, please contact us.

1. Please note that a service fee of $9.99 is applied to all flower and plant orders delivered in the San Diego area.

2. Recipient's Phone Number is Mandatory
You MUST provide a valid phone number for both the recipient and sender. Orders CANNOT be processed without recipient's valid phone number as this information is vital to the delivery process. Occasionally, the recipient may be out of town, at work/leaving work early, or has relocated. With a contact number, we are able to verify the address so that your gift will not be received by, or left at, the wrong house. This information is required during checkout, and failure to provide this information will delay your delivery.

3. Recipient's Full Address is Mandatory
Aditionally, all deliveries to business / office buildings MUST have a suite number provided. All deliveries to residences MUST have a unit number and gate code if it's a gated property / building. This information is required during checkout, and failure to provide this information will delay your delivery.

4. Pre-Ordering Recommended

To ensure freshness and quality of your gift, high style flowers such as orchids, calla lilies and tropical flowers, especially those with particular color preferences, typically require pre-order 1-2 days prior to date of delivery. Same-day delivery is often still possible, but not guaranteed. Please call to check on availability.

Before major holidays, we recommend that you place your orders at least three (3) days in advance.

5. Order Changes and Cancellations
We are unable to cancel or change orders already in process, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call us at 619-237-8842.

6. Allow Sufficient Time for Delivery
Regretfully, we are unable to guarantee time of flower delivery to rural route addresses, hospitals or cemeteries. If recipient is expected to be leaving the delivery location at a specific time, please indicate that in Special Instructions field during your checkout process. Please allow sufficient time for the preparation of arrangement and delivery, and we will do our best to accommodate your request.

7. Flower Delivery to Hospitals

When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as some hospitals do not allow florists to personally deliver to individual rooms. Please note that most ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

8. Recipient Not Home

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:

* Leave the arrangement, weather/facility permitting, in a covered, secure area of the home (porch, garage or other entrance)
OR
*  bring the arrangement back to the shop where it will be available for pick-up. If redelivery is required, an additional $9.99 delivery fee will be charged

9. Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

10. Return/Exchange Policy for Perishables

Any dissatisfaction with your purchase must be reported within 48 hours of purchase by phone or e-mail for exchange of product of the same value. Walk-in orders must present original store receipt for the exchange. 'Exchange' refers to originally purchased item being returned in exchange for an item of equal value. Under the category of used/perishable items, flowers cannot be returned for refund.

We are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.